TRANSPORTATION

What zones and countries does Campoluz Enoteca serve?

In Spain, we serve the entire peninsular territory, the Balearic Islands, Ceuta and Melilla; we also serve all EU countries (except the Azores and Madeira, the Isle of Man and the Channel Islands, the overseas departments or collectivities).

How long will it take for my order to arrive?

  • In the Valencian Community, the term is 2 to 3 working days (Monday to Friday except holidays).
  • In the Iberian Peninsula, the term is 2 to 3 working days (Monday to Friday except holidays).
  • For shipments to the Balearic Islands, the deadline is 3 to 4 working days (Monday to Friday except holidays).
  • For shipments to Ceuta and Melilla, is 7 to 10 working days (Monday to Friday except holidays).
  • For International shipments to other countries of the European Union, is 2 to 10 working days (Monday to Friday except holidays)

Will the transport company contact me for delivery?

An email will be sent to you indicating your tracking number to track the shipment on the carrier's website and know the estimated delivery date.

While most agencies adapt to a morning only or afternoon only delivery, this is not always possible and the agency is not obliged to deal with such requests or to contact the recipient by telephone to set the delivery.

What the transport company should do is leave a note of "attempted delivery" if it has not located anyone at the time of delivery. If you have any questions, please contact us at support@campoluz.com

I'm short on time at home. What options do I have?

Keep in mind that the type of service is "throughout the day", so we recommend that delivery is made to an address where there is usually someone, if you spend little time at home perhaps it is better to put another address: work, family or neighbors.

Can I order an express delivery service, paying the difference?

Depends on the destination. If you need any kind of urgent service or that your order is delivered on a specific date, please contact our Customer Service Department at support@campoluz.com or call 965 681 862

I received a product in poor condition or different from the one I ordered. What can I do?

Please contact our Customer Service Department at support@campoluz.com or call 965 681 862 to manage the change as soon as possible and free of charge.

If at the time of delivery you detect or suspect a possible breakage, please do not accept the order and contact us.

PURCHASING PROCESS

What payment methods can I use?

Orders can be paid by credit card (VISA, Mastercard or American Express), by bank transfer, PayPal or cash on delivery (this method carries a surcharge of 3%)

How do I register?

On the home page in the top right corner click on "Login" and then "Create Account" fill in your details, accept the conditions and click "Continue" and you will be registered.

Why register at Campoluzenoteca.com?

If you register as a user, in the next purchases you make will already have your data saved and only need to validate that they are correct. Obviously, if any data has changed, you can update it.

In addition, in your personal area you will have a history of the orders you make that you can consult when you want, with the convenience of being able to repeat orders without having to search again for the products, only reloading them into the shopping basket.

How do I access my personal area?

Once you have registered or logged in to your account, your name will appear in the upper right corner, clicking on it you will enter your "Personal Area", where you will be able to see your details and the orders you have placed.

I have a discount code. How can you use it?

Once you have selected your products and "finished" the basket will go to a summary screen of your order. In it you will see the products you have selected and below them will appear a question in red that says: "Do you have a discount code?" click on it and enter your code.

Can I make gift orders?

Of course I do. During the checkout process you will see the Gift Wrap Option, if you wish you can add a gift message; we will take care of the rest

The recipient of the gift will not receive any document with prices; the purchase receipts / invoices are sent in electronic format exclusively to the e-mail of the buyer.

Can I get invoices in the name of my company?

Yes, during the purchase process you will be asked for your Billing Address.

Will I receive the product with the same label or packaging that I see in the photo?

Photos are updated when label design and format changes occur. Occasionally, however, differences may appear in the label of a recently changed product.

I'm looking for a wine and I can't find it on your page.

If the wine is available on our website, you can find it by browsing the different categories, or with the search engine. If you use the search engine, make sure that all the words are spelled correctly or try to use only part of the name, wine or cellar. If the wine you are looking for is not part of our catalogue, please contact our Customer Service Department and we will try to get it for you.


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